When will I see all Service App features in the Mercedes-Benz App?
The migration from Mercedes-Benz Service App to Mercedes-Benz App will be done step by step. Prospective, by the end of the year all service features will be available in the Mercedes-Benz App.
How can I further use the features of Mercedes-Benz Service App?
Log into Mercedes-Benz App with your Mercedes me ID.
Why do I not see all service features in the Mercedes-Benz App?
Not all service features are migrated yet. But you can use the Mercedes-Benz Service App until until March 31st 2025. In case you do not use the current version of the app, this also could be a reason for not showing the new features. Please update the app and try again.
Why do I still have to go to the Mercedes-Benz Service App to book an appointment?
The booking feature is not implemented to the Mercedes-Benz App yet. We work on it with great effort.
Where can I find the Mercedes-Benz Service App features in the Mercedes-Benz App?
The features from Mercedes-Benz Service App will be available via the Service tile in the Mercedes-Benz App.
What do I have to do when switching to Mercedes-Benz App?
Use the latest app version and log in with your Mercedes me ID.
What happens with my data?
The Mercedes-Benz Service App and Mercedes-Benz App use the same Data Protection notices.
Do I have to accept the Terms and Conditions and Data Protection notices again when switching to the Mercedes-Benz App?
No, because both apps have the same Terms and Conditions as well as Data Protection notices.
What happens to the Mercedes-Benz Service App after termination?
The app will be deleted from stores and we recommend to delete it from the customer’s device.
[1]A personal Mercedes me ID and consent to the Terms of Use for the Digital Extras are required to use the services. The vehicle must be also paired with the corresponding user account. Upon expiry of the initial term, the services can be renewed for a fee, provided they are still available for the corresponding vehicle at that point. First-time activation of the services is possible within 1 year of initial registration or operation by the customer, whichever comes first. The conclusion of a data contract for a Comfort data volume from a third party is also necessary. Alternatively, depending on the generation of your multimedia system, a data volume must be available over the internet in the car or, if possible, your own data volume must be used through tethering.
[2]To use the Digital Extras, you must create a Mercedes me ID and agree to the Terms of Use for the Digital Extras. The services shown and their availability and functionalities depend, in particular, on the term, vehicle model, year of manufacture, selected special equipment and country.
[3]The Parking Package systems with remote parking functions are aids only. They are no substitute for the driver's awareness of the surroundings. The driver remains responsible during the entire parking and manoeuvring process and must monitor parking manoeuvres, intervening when necessary. The driver must ensure that there are no people, animals or objects, etc. in the vehicle's path. German Road Traffic Regulations and, if necessary, country-specific special features must be observed.